Privacy Policy
Plumbageddon uses information you provide to review and respond to service requests. This policy describes the website’s current handling of that information.
Information you provide
The service form collects your name, phone number, email, service address, city, ZIP code, the requested service, your description, preferred appointment timing, urgency, optional photos, and optional text-message consent. Please do not upload sensitive documents or photographs unrelated to the plumbing issue.
How information is used
Information is used to contact you, assess the requested work, discuss availability, prepare estimates and manage customer service. Requests are stored securely in Lovable Cloud. Customer requests and photos are not publicly displayed.
Optional AI summaries
If you select the AI summary option, Lovable AI processes your problem description, requested timing and uploaded photos to organize a summary for the owner. Contact fields are not intentionally sent to the model, but your description or photos may contain personal information. Avoid including unrelated private details. The original request remains available to Benjamin, and AI output is not a diagnosis, estimate or confirmed appointment. You may turn this option off and submit normally.
Source and campaign information
The website may record the referring page and campaign parameters included in the page address, such as UTM parameters or advertising click identifiers. These help identify how a request reached Plumbageddon. Engagement events record when a request is started, when it is successfully submitted, and when each photo is successfully uploaded. These events include only the form version and photo counts or positions, not contact information, filenames, descriptions, or photos. If other analytics or advertising measurement is configured, those services may receive website event data. Request descriptions, addresses and uploaded photos are not intentionally included in analytics events.
Service providers
Lovable Cloud provides hosting, secure storage and owner sign-in. If configured, a customer-management service such as GoHighLevel may receive request information to help manage follow-up. Email and text providers may process contact details when those features are enabled. Plumbageddon does not sell the information submitted through this form.
Optional text messages
Text-message consent is optional and not a condition of service. If messaging is configured, consent allows updates related to your request. Message and data rates may apply. You may withdraw consent by replying STOP. The website does not send texts until a provider has been configured.
Access, correction and deletion
Contact Plumbageddon through the contact page to ask about your information, request corrections, or request deletion. Some information may need to be retained to complete service, maintain business records or meet applicable legal obligations.
Security and changes
Access to customer requests is limited to authorized owner accounts. No internet system is completely risk-free. This policy may be updated when the website or connected services change.